Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us through our contact forms, enquiry submissions, and direct communications. This may include:

• Your name and contact details (email address, phone number)
• Project address and property details
• Information about your building, consultation, or certification needs
• Any other details you choose to share in your message

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes or proposals
• Deliver our building, consulting, and certification services
• Communicate with you about your project and related matters
• Comply with our legal and regulatory obligations as a licensed builder and certifier
• Improve our website and customer experience

3. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to help us understand how visitors interact with our site. This includes information about your browser type, device, pages visited, and time spent on the site. This data is aggregated and anonymised where possible. You can disable cookies through your browser settings, though this may affect site functionality.

4. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your data is stored securely and access is limited to authorised HBCC personnel who need it to perform their duties. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

5. Third-Party Services

We may share your information with trusted third parties who assist us in operating our business, such as IT service providers or regulatory bodies where required. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Access & Correction

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

7. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch: